Payments & Refunds

Payments:-

We accept all major credit cards (VISA, MasterCard, AM EX) and PayPal payments.

No, it is not necessary to have a PayPal account to make your payment.

After you click complete order, you will be redirected to PayPal where you can do a PayPal Guest Checkout, when you click "Pay with Debit or Credit Card" below.

With this, you do not need to create a PayPal account, and the payment will be deducted from your credit card.


PayPal is just a host platform for our payment system. They do not withhold any of your information when you use the Guest Checkout.


If you have any other questions regarding the payment methods or face any difficulty during payment, feel free to drop us a message on Facebook or email us at  support@onzla.com and we will assist you as quickly as possible!


Refunds:-

We only offer refunds for damaged or defective goods and missing parcels.


Should you require a refund, drop us an email at  support@onzla.com with an attached image of the damaged product (if applicable) and your order number, and we will be in touch with you as soon as possible.


Your refund may take some time before it is fully processed.  


If you have yet to receive your refund, take the following actions:


Check your bank account again.

Contact your credit card company.

Contact your bank

If you’ve done all of the above and still have not received your refund yet, please contact us at support@onzla.com 

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